About us:

At Tugi Tark, we're redefining customer support with a platform crafted by professionals who truly get it. Our mission? To revolutionize how businesses connect with their customers, ensuring every interaction is impactful. By blending deep industry know-how with cutting-edge technology, we empower support teams to deliver standout experiences that keep customers happy and engaged.

As a dynamic tech startup, we've just launched our innovative solution and are diving headfirst into the iGaming market. Our aim is to provide online operators worldwide with a tailored platform that supercharges their customer support operations, ensuring every interaction is seamless and efficient. Leveraging advanced AI capabilities, our platform not only streamlines support processes but also anticipates customer needs, delivering personalized and proactive assistance that sets new standards in the industry.

The role:

As a Cloud DevOps Engineer, you will play a key role in ensuring our platform is scalable, reliable, and high-performing. You’ll work hands-on with cloud infrastructure, CI/CD pipelines, and automated testing, while validating performance and scalability in real-world conditions. Your work will directly enhance the reliability of our multi-tenant SaaS platform as we continue to scale globally. You will collaborate with a talented and passionate team to solve complex challenges, implement innovative solutions, and drive continuous improvements in efficiency and reliability.

DevOps Responsibilities

• Design, implement, and manage cloud infrastructure (AWS) to ensure scalability, reliability, and security.

• Build and maintain monitoring, logging, tracing, and alerting systems to track platform health.

• Implement and optimize CI/CD pipelines and Infrastructure as Code (IaC) together with the development team.

• Ensure smooth operation of our multi-tenant SaaS environment, including uptime and scalability.

• Manage cloud costs and budgets, delivering cost-efficient solutions.

• Maintain security best practices across all cloud environments.

Testing & Scalability Responsibilities

• Write and maintain automated tests in the language and framework of your choosing to validate functionality, integration, and load performance.

• Simulate real-world usage scenarios (e.g., generating thousands of support tickets) to stress-test system scalability and stability.

• Integrate automated tests into CI/CD pipelines.

• Help identify performance bottlenecks and work on improvements to ensure the platform scales smoothly.

• Gradually expand into other projects after the initial cloud setup and scalability improvements are in place.

Requirements:

• Bachelor’s or Master’s degree in computer science, software engineering, Information technology or systems engineering.

• Equivalent practical experience (5+ years in DevOps/cloud roles) can substitute formal education.

• Hands-on experience with AWS, designing, deploying, and managing scalable infrastructure.

• Hands-on experience with Infrastructure as Code tools (e.g., Pulumi or similar).

• Experience working with CI/CD (e.g. GitLab or similar) pipelines and automated deployments.

• Experience writing automated tests (functional, integration, load, or performance tests).

• Experience with logging, alerting, and monitoring tools to ensure uptime and performance.

• Experience with multi-tenant SaaS systems.

• Fluency in English.

Additional beneficial skills include:

• Experience with Docker and Docker Compose.

• Knowledge of performance/load testing tools.

• Basic understanding of QA processes or collaboration with QA teams.

• Familiarity with cloud management and security best practices.

• Knowledge of C#, Python or TypeScript

• Experience in a start-up environment or scaling cloud infrastructure for fast-growing applications.

Why You'll Love Working with Us:

• Join us in shaping the future of customer support.

• Work alongside dedicated experts who share your passion and enthusiasm.

• Enjoy the flexibility of working remotely from anywhere in Europe.

• Take advantage of opportunities to learn, grow, and develop your career.

At Tugi Tark, we believe in creating an environment where innovation thrives, and your contributions make a real impact.