About us:

At Tugi Tark, we're redefining customer support with a platform crafted by professionals who truly get it. Our mission? To revolutionize how businesses connect with their customers, ensuring every interaction is impactful. By blending deep industry know-how with cutting-edge technology, we empower support teams to deliver standout experiences that keep customers happy and engaged.

As a dynamic tech start up, we've just launched our innovative solution and are diving headfirst into the iGaming market. Our aim is to provide online operators worldwide with a tailored platform that supercharges their customer support operations, ensuring every interaction is seamless and efficient. Leveraging advanced AI capabilities, our platform not only streamlines support processes but also anticipates customer needs, delivering personalized and proactive assistance that sets new standards in the industry.

The Role:

As the System Administrator - Cloud & IT Operations, you’ll play a key role in maintaining and supporting our AWS cloud infrastructure and internal IT systems. You’ll ensure that our cloud services and SaaS platform are reliable, secure, and high-performing, while also managing day-to-day IT operations for our distributed teams.

Cloud Responsibilities:

• Managing cloud infrastructure on AWS, ensuring it is reliable, and secure.

• Maintain monitoring, logging, tracing systems for platform health and performance, including alarms and alerts.

• Maintain & operate deployment pipelines and Infrastructure as Code (IaC) with Pulumi.

• Keeping our multi-tenant SaaS environment running smoothly, including scaling and uptime.

• Maintain incident and disaster recovery mechanisms, backups and automations.

• Cloud infrastructure FinOps, managing cloud costs and budgets efficiently.

• Maintaining security best practices across all cloud infrastructure.

IT Operations Responsibilities:

• Overseeing IT systems, hardware, and infrastructure for internal operations and client integrations.

• Provide technical support and troubleshooting to the team, ensuring all users have reliable and efficient systems.

• Coordinating client system integration with internal platforms.

• Developing and enforcing IT policies to maintain security and compliance.

• Managing remote-user infrastructure and IT support for distributed teams.

• Administering third-party services and company IT equipment.

• Handling employee onboarding/offboarding processes and IT subscriptions.

• Evaluating emerging tech and recommending solutions to improve efficiency.

Requirements:

• 3+ years of experience as a Systems Administrator or IT Manager, supporting internal IT infrastructure and distributed teams.

• Knowledge of IT systems, hardware, networks, and user support workflows.

• 2+ years of experience in a cloud infrastructure role, with a strong focus on AWS.

• Hands-on experience with Infrastructure as Code tools (e.g., Pulumi or similar).

• Strong understanding of security best practices for cloud infrastructure, including securing networks, data encryption, and managing access controls.

• Experience setting up proactive monitoring, alerting, and automated incident response.

• Knowledge of metrics, logging, and tracing tools (e.g., CloudWatch, Prometheus, ELK Stack).

• Familiarity with deploying and managing multi-tenant SaaS environments.

• Understanding of system architecture, automation, and best practices in cloud infrastructure.

• Experience working with CI/CD (e.g. GitLab) pipelines and automated deployments.

• Fluency in English.

Additional beneficial skills include:

• Experience with the .NET ecosystem and applications running in a .NET environment.

• Experience with managing databases (MongoDB, PostgreSQL, event-sourcing)

• Familiarity with AWS pricing and the ability to forecast effectively.

• Experience in a startup environment or scaling cloud infrastructure for fast-growing applications.

Why You'll Love Working with Us:

• Join us in shaping the future of customer support.

• Work alongside dedicated experts who share your passion and enthusiasm.

• Enjoy the flexibility of working remotely from anywhere in Europe.

• Take advantage of opportunities to learn, grow, and develop your career.

At Tugi Tark, we believe in creating an environment where innovation thrives, and your contributions make a real impact.